Online Booking, Deposits & Cancellation

Appointments are scheduled based on the date, time, and service you select. Confirmation will be sent by email or text once the booking is approved. Please ensure your contact information is accurate.

Certain services require a non-refundable deposit to secure your appointment, which will be applied to your service balance. Accepted payment methods include cash, debit/credit cards, and approved financing options.

A minimum of 24 hours’ notice is required for cancellations or rescheduling. Changes made with less than 24 hours’ notice may result in forfeiture of the deposit or a $50 late cancellation fee, whichever is greater. No-call/no-show appointments may be charged 100% of the scheduled service fee and may limit future booking privileges.

Please arrive 5–10 minutes early and complete any required forms sent with your confirmation email. Clients arriving more than 10 minutes late may need to reschedule and the visit may be treated as a late cancellation.

Some services require a medical consultation before treatment. If a consultation has not been completed, your appointment may be converted to a consultation-only visit.

Clients must complete medical history and consent forms before treatment and disclose medications, allergies, and recent medical treatments to ensure safety.

Clients must be 18 years or older to receive medical and aesthetic services.

All sales for services, memberships, packages, and gift cards are final. No refunds are issued for completed services, memberships, missed appointments, or prepaid packages. Product exchanges are accepted within 14 days only for unopened, unused items; medications are not eligible for exchange or refund.

NPS Wellness & Aesthetics reserves the right to refuse service to anyone displaying inappropriate behavior, non-payment, repeated no-shows, or failure to follow policies.

Client information is protected under HIPAA and used only for scheduling, communication, and treatment. By booking, you consent to appointment confirmations, reminders, and follow-up messages via email or text.

Policies may be updated at any time and apply to all future bookings.